Refunds & Returns
Most items can be returned within 7 days of delivery if they arrive damaged, defective, or not as described.
What you can return
Within 7 days of delivery, if the item:
- Arrived damaged or defective.
- Doesn't match what was advertised.
- Stopped working within the return window (most electronics).
What you can't return
- Hygiene items (skincare, intimate wear, cosmetics) once opened.
- Perishables (food, groceries, flowers).
- Digital goods, gift cards, and configured-to-order items.
How to return
- Open the order in My Orders.
- Tap Request return and describe the issue with photos.
- Our agent confirms within 24 hours and arranges courier pickup.
- Refund is credited to your original payment method (or as Star Points for COD) within 3–5 working days after the item reaches the seller.
Refund timing
- Cash on Delivery orders — refunded as Star Points (10 pts = ৳1) so you can use the credit on your next order. Bank transfer alternative on request.
- Pre-paid orders (when available) — refunded to the original card or wallet.
Need help? Email [email protected].